HCISD Student Technology
Harlingen CISD’s is proud to offer student access to a portable device for instructional use. The device students receive is considered school property and will need to be returned to check in/check out at their designate campus.
Parents, click the following link to fill out this years
HCISD Student Technology Lending Agreement
(1 submission per student)
Reporting Lost or Stolen Devices
A lost or stolen device must be reported immediately to student's campus administrator, the campus Library Media Specialist and/or the Technology department. This will allow us to quickly investigate and possibly recover the device.
In addition, the district can disable the device remotely to protect the device and/or data on the device. The reporting of missing devices is also required in order to clear the device from the student's possession.
Report a Lost/Stolen Device
To file a loss report of a district-issued device, please follow these instructions:
- Review the HCISD Student Technology Handbook.
- Notify campus LMS and/or computer technician as soon as possible.
- The campus LMS and computer technician will contact Technology Department and make attempts to locate and disable the device using our district software. This makes the device unusable. Often, lost devices will turn up when they are disabled. If the device is found, arrangements will be made to get the device back to the student.
- If the device is not found, Campus LMS and computer technician will work with student and/or parent regarding stolen devices and complete Stolen Recovered Control Form. A copy of a police report will be requested.
The campus will contact the student/parent to collect payment. New device turnaround time is typically 48 business hours after payment has been received for unaccounted devices. A new device agreement form will need to be signed to obtain the replacement device.
Payment Collection Process
All fees are payable via My Payments Plus at www.mypaymentsplus.com. An activity has been created for each campus to collect these fees online. The parent will be able to make payments for their child using My Payments Plus. They can be registered users, or Guests. The preferred is they create a registered account, if they do not have one already.
All fees are payable via My Payments Plus at www.mypaymentsplus.com. An activity has been created for each campus to collect these fees online. The parent will be able to make payments for their child using My Payments Plus. They can be registered users, or Guests. The preferred is they create a registered account, if they do not have one already.
For more instructions on how to pay fee for your device please CLICK HERE. If you are unable to pay these fees, please consult with your student’s campus or District Tech Lead.
Broken/Damaged Devices
Repair and replacement policies for damaged devices are similar to policies for textbooks or other school equipment. In instances where an issue can be resolved without a repair cost, the Technology department will take care of the incident and return the device to the student. Fees may apply for the student/parent in cases where repairs need to be made.
Under no circumstances should a parent attempt to repair a damaged District issued device with a third-party service. This will result in the nullification of a device agreement, and parents will assume the full cost of replacement.
To request assistance for a damaged or non-functioning device, please follow these instructions:
- Review the HCISD Student Technology Handbook.
- Notify campus LMS and/or computer technician as soon as possible
- If the device can be repaired without cost, campus technician will address any issues for repair and arrangements will be made to get the device back to the student.
- If the device requires a cost to repair or needs to be replaced, campus technician will address the device issue and you will be contacted by the campus/designee to collect payment, if applicable.
- New device turnaround time is typically 3-5 business days after payment has been received for unaccounted devices. A new device agreement form will need to be signed to obtain the replacement device.
For more information about estimated replacement and repair costs, please see pages 7-8 of the HCISD Student Technology Handbook
Payment Collection Process
All fees are payable via My Payments Plus at www.mypaymentsplus.com. An activity has been created for each campus to collect these fees online. The parent will be able to make payments for their child using My Payments Plus. They can be registered users, or Guests. The preferred is they create a registered account, if they do not have one already.
All fees are payable via My Payments Plus at www.mypaymentsplus.com. An activity has been created for each campus to collect these fees online. The parent will be able to make payments for their child using My Payments Plus. They can be registered users, or Guests. The preferred is they create a registered account, if they do not have one already.
For more instructions on how to pay fee for your device please CLICK HERE. If you are unable to pay these fees, please consult with your student’s campus or District Tech Lead.
Wi-Fi Zones & Hotspots
HCISD has implement Park and Learn, an initiative to provide internet access to students and staff through Wi-Fi Zones located in certain parking areas of campuses all across the district. HCISD also provides hot spots for students if an internet connectivity need is determined.
Park and Learn Wi-Fi Locations
To find a Park & Learn location near you, please follow link below:
Requesting a Wireless Hot Spot
To request a district-issued hotspot device, please follow these instructions:
- Review the Device Management Handbook.
- Contact the student's home campus to request a hot spot. (Each campus has an assigned person that handles hot spot requests.)
- The assigned campus contact will go over eligibility criteria to determine if the student qualifies for a hot spot. Hot spot availability, as well as any other arrangements regarding hot spots, are managed by your campus.
Policies & Procedures
Devices are intended for use at school each day. In addition to teacher expectations for device use, school messages, announcements, calendars and schedules may be accessed using the device. Students are responsible for bringing their device to all classes, unless specifically instructed not to do so by their teacher. Students are encouraged to use their device at home for homework and continued online learning.
Device Videos
- Technology Lending Orientation (English)
- Technology Lending Orientation (Spanish)
- Taking care of device (English)
- Taking care of device (Spanish)
Resources and References
