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Password Reset

To address a challenge as big as Cyber Security and to help keep the HCISD organization safe, we strongly recommend following the steps below to help protect your account.
Rapid Identity Portal is a self-service feature to enable users to reset a forgotten domain password,provided the user can confirm their identity by answering their configured challenge-response questions correctly.

Change a Forgotten Password

Read the following steps below to reset a forgotten password, when ready

ID Auto Login

“Click” the Rapid Identity image on the right to go to the password reset page.

CLAIM STAFF ACCOUNT

First Time Users: Please select the "Claim my account" and follow the screen instructions.

  • Select Claim Employee Account
  • Enter your full email
  • Enter your last and first name. Remember to include the number after your last name if your email has one. Example: maria.lopez2@hcisd.org
  • Enter the user information and Employee ID
  • Accept the Use policy CQ (Local)
  • Create answers to predefined security questions
  • Create a new password

 

If you already Claimed your account. Click on "Need Help?" and select “Forgot my password” and follow the screen instructions.

  • Enter firstname.lastname (first part of email) and click next
  • Answer your challenge security questions and click next
  • Follow the screen instructions to reset password

 

 

CLAIM STUDENT ACCOUNT

First Time Users: Please select the Claim my account and follow the screen instructions.

  • Click on the drop menu and select Claim Student Account.
  • Enter your full email
  • Enter the Student ID beginning with “S.” Ex. S12345
  • Accept Use Policy
  • Create answers to predefined security questions
  • Create a new Password

 

If you already Claimed your account. Click on Need Help?, select Forgot my password and follow the screen instructions.

  • Enter the first part of your email and click next
  • Answer your challenge security questions and click next
  • Follow the screen instructions to reset password.
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If you are unable to reset your password using the steps mentioned above, contact your campus computer technician or the Technology Department @ 956-430-9540.