Start of School Checklist
HCISD CUSTOMER EXPERIENCE
Start of School Checklist
Walk your campus before the first bell rings. Every family's first impression starts here. Use this checklist to confirm your campus reflects our Four Cornerstones of CX.
1. COURTESY AND RESPECT
☐ Greet every parent and student with a smile, eye contact, and warm tone.
☐ Station staff and admins at car lines, bus ramps, and main entrances.
☐ Ensure all staff wear proper attire and badges for easy identification.
☐ Brief front office staff on handling first-day questions with empathy.
☐ Personally assist families who appear lost or anxious.
2. RESPONSIVENESS
☐ Ensure class rosters and schedules are accurate and accessible to staff.
☐ Correct schedule errors or classroom mix-ups immediately on the spot.
☐ Assign extra staff to high-traffic areas to minimize wait times.
☐ Walk lost visitors to their destination instead of pointing the way.
☐ Follow up on all parent concerns or unresolved issues the same day.
3. COMMUNICATION
☐ Update marquee and social media with welcome messages and logistics.
☐ Post current directional signage and maps at all major entrances.
☐ Communicate supply lists and procedures via web, app, and text.
☐ Brief staff on consistent talking points to provide uniform answers.
☐ Provide key signage and communications in primary home languages.
4. ENVIRONMENT
☐ Keep grounds neat, trimmed, and free of debris.
☐ Remove all outdated or faded posters and signage.
☐ Confirm classrooms are fully decorated and stocked with supplies.
☐ Staff all drop-off and pick-up traffic routes.
☐ Inspect restrooms, clean common areas, and confirm building temperature.